Please note that by selling with us you must have all your legal compliance’s up to date. They include:


Some of the key requirements for sellers are set out in the Consumer Contracts Regulations  This legislation sets out the legal requirements for distance selling and selling online.

You are legally bound by these regulations as a seller on RMOM, which form part of the legal rights of the consumer.

To Comply, you agree to:

Make clear your delivery details including length of time required to deliver the goods.

Refund the product and any postage within 14 days of receiving the goods back.

You cannot usually deduct for removal of packaging to inspect the item, but you can deduct for damage or wear and tear where the item has not just been checked but used.

Custom orders are exempt from cancellation unless faulty.

Returns policy for goods that are not faulty.

If you sell with RMOM you agree that the buyer has the right to terminate the contract and return the item even if the item is not faulty within 14 days (this is the consumer’s right in UK law).

The buyer pays for the cost of return postage.

Custom orders are exempt from cancellation unless faulty.

If goods are faulty:

The consumer has a right to return goods if they become faulty up to six months after receiving them.

Depending on the circumstances, the buyer may be entitled to a free repair, replacement, full or partial refund. More information.

If the item is lost in transit then, unless you can prove otherwise, you assume the contract is terminated and you must provide a refund or re-deliver the same item. It is always a good idea to send with a tracked delivery.

Further information:

Guide to Online and Distance Selling for Businesses 

The Consumer Contracts Regulations 

Trading Standards

As a seller of certain goods, you must also have compliance in these areas. UK product legislation, including the following:

The General Product Safety Regulations

The Cosmetic Legislation – if you sell any soap, bath bombs or anything which comes into contact with the skin, you must be compliant with this law.

The Hallmark Act 1973 – If you make and sell Silver- you must provide proof that you comply. More info

The Nickel in Jewellery Regulations

The Toy Safety Regulations

The Food Imitation Safety Regulations

The Food Hygiene Regulations

The Furniture and Furnishings Fire Safety Regulations

For further guidance, go to local trading standards office.